ex644 FAQ — Answers to All Your Questions

No. Under ex644's policy, each person may only hold one account. If multiple accounts are found belonging to the same individual, all accounts may be suspended and balances forfeited.

First, check your spam or junk folder. If the email still hasn't arrived after 5 minutes, use the "Resend Email" option on the login page. If the problem continues, contact our support team — they can complete the verification manually.

KYC (Know Your Customer) verification is conducted in accordance with international regulations. It helps prevent fraud and ensures that funds are sent to the right person at the time of withdrawal. Typically, a copy of your national ID or passport is required.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Click the link to set a new password. The link typically arrives within 2–5 minutes.

Entering the wrong password several times in a row will temporarily lock your account. Wait 15–30 minutes and try again, or reset your password. If the issue persists, contact our support team.

Yes. When Two-Factor Authentication (2FA) is enabled, you will need to enter a one-time OTP code sent to your mobile each time you log in. This significantly enhances your account security. You can enable 2FA from Settings → Security.

ex644 supports multiple payment methods including mobile banking, digital wallets, bank transfers, and cryptocurrency. For the full list of currently available options, visit the Deposit section of your account.

Most deposit methods credit your balance within 5 minutes. Bank transfers may take 1–3 business days. If your balance hasn't appeared within 30 minutes, take a screenshot of your payment and contact support.

Withdrawal requests are typically processed within 24–48 hours. Mobile banking and digital wallets are faster, while bank transfers may take a bit longer. Having your KYC completed helps speed up the process.

Minimum deposit and withdrawal amounts vary by payment method. Mobile banking options typically have lower minimums. After logging in, visit the Cashier section to see the exact amounts.

ex644 offers Sports Betting, Live Casino, Slots, fish games, bingo, and much more — with over 1,000 games in total. All games can be played in BDT.

Yes. All games on ex644 use RNG (Random Number Generator) technology, independently audited by third-party reviewers. This ensures every outcome is entirely random and free from manipulation.

Sports Betting section offers betting on cricket, football, tennis, badminton, basketball, and more than 20 other sports. You can also place bets in real time on live matches.

If you get disconnected, ex644 automatically saves your game progress. Once your internet is restored and you reconnect, the game resumes right where you left off. Note that for live betting, the duration of the disconnection will be taken into account.

On the download page to download the app for Android or iOS. On the app page Step-by-step instructions are provided. Downloading and installation are completely free.

Yes. You can log in to both the app and the website using the same username and password. Your balance, bonuses, and game history are all kept in sync.

The ex644 app is very lightweight — it typically takes up 30–50 MB of storage. It runs smoothly even on low-spec smartphones, and is compatible with Android 5.0 or iOS 12 and above.

Register Once completed, your welcome bonus will be credited to your account automatically upon your first deposit. Full bonus terms and conditions are available in the Promotions section — please read them carefully.

Bonuses generally cannot be withdrawn directly — you must first complete a specified wagering requirement before cashing out. Each bonus has its own terms, which are clearly stated in the bonus details.

Logging in every day earns you a daily login bonus. The bonus amount increases with consecutive daily logins. You can also earn special daily task bonuses by playing select games.

Yes. Responsible Gaming page for full details. Self-exclusion is available for 6 months, up to 5 years, or permanently. It can be activated via Settings or through our support team.

Go to Account Settings → Responsible Gaming to set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limit decreases take effect immediately; increases require a 24-hour waiting period.